Unpaid rent collection agency
Unpaid Rent Collection Agency for Multifamily and Single-Family Portfolios
An unpaid rent collection agency should recover the balance your internal team already wrote off — not create a new compliance or reputation problem in the process.
The unpaid rent problem property teams actually have.
Unpaid rent rarely arrives as a single clean balance. It shows up as a current resident falling behind, a former resident who moved out owing rent and damages, or an eviction judgment that never converted into cash. Elite Recovery Group (ERG) treats each of those as a distinct account type instead of running every unpaid rent account through the same script.
Resident balances
A current resident's rent that's gone past due.
Move-out debt
Rent, damages, and cleaning charges left behind after move-out.
Eviction costs
The legal costs of an eviction the judgment never actually paid for.
Aging portfolios
Unpaid rent that's aged past the point your team has time to chase.
Onboarding runs through a five-step methodology — discovery, compliance review, account placement, recovery execution, and reporting. See the full process.
How ERG recovers unpaid rent.
Accounts move through the same five-step process regardless of type, reported through a live dashboard.
Gross recovery rate
On multifamily placements and post-move-out balances.
-
8 days
Average first payment
Fast initial contact and onboarding to create earlier cash flow.
-
42%
Right-party contact
Right-party contact rate within the first 30 days.
-
95%
Dispute-free resolution
Of resolved accounts closed without formal dispute escalation.
Why Elite Recovery Group
Property operators choose ERG for a reason.
Recovery activity runs under FDCPA and Regulation F compliance and NMLS licensing standards, with firm, professional resident engagement built to protect the resident relationship alongside the recovery number.
-
FDCPA and Regulation F compliant
Recovery activity is bound by both standards on every unpaid rent account, not just current ones.
-
NMLS licensed
Unpaid rent recovery backed by National Mortgage Licensing System standing.
-
Licensed in WA, AZ, and OR today
With Texas, Nevada, Florida, Utah, Georgia, and Idaho underway as part of the 2026 expansion.
-
Every account type handled on its own terms
Current balances, move-out debt, and eviction costs each get their own outreach and documentation approach.
Frequently asked
Unpaid rent collection questions, answered.
-
What counts as unpaid rent for collection purposes?
Current resident balances, post-move-out debt, and unrecovered eviction costs all qualify — not just a single missed payment.
-
How quickly does an unpaid rent account start producing results?
Average first payment lands within 8 days of placement, with a 42% right-party contact rate in the first 30 days.
-
Will pursuing unpaid rent damage our resident relationships or reviews?
Engagement is firm but professional by design. 95% of resolved accounts close without formal dispute escalation.
-
Is ERG licensed to collect unpaid rent in our state?
Licensed and operational in Washington, Arizona, and Oregon today, with Texas, Nevada, Florida, Utah, Georgia, and Idaho underway as part of the 2026 expansion.
Comparing agencies before you place accounts? See what makes the best collection agency for unpaid rent for the evaluation criteria that matter.
Recover more of what your portfolio is owed.
Start with a focused recovery review for account volume, portfolio type, licensing requirements, reporting needs, and launch timeline.