Elite Recovery Group
480-840-7595 Book recovery review
Results Why ERG Solutions Compliance Process Leadership Contact Pay Bill Client Access 480-840-7595 Book recovery review

Recover more revenue. Protect your reputation.

Specialist property debt recovery for multifamily and single-family portfolios, combining a licensed U.S. platform with compliance-first resident engagement, transparent reporting, and global recovery support.

Discuss your portfolio View recovery solutions

Trying to pay or dispute a balance? Go to Pay or Dispute a Bill.

Licensed U.S. platform

Current coverage in WA, AZ and OR, with expansion underway.

Property collections specialists

Dedicated workflows for landlord and property management debt.

Global recovery partner

Added international collections experience, balanced onshore and offshore.

Performance metrics that matter to property portfolios.

ERG is positioned for owners and operators who need more recovered dollars without adding internal admin burden or reputational risk.

25-30%

Gross recovery rate

Top-tier recovery performance on multifamily placements and post-move-out balances.

  • 8 days

    Average first payment

    Fast initial contact and onboarding to create earlier cash flow.

  • 42%

    Right-party contact

    Right-party contact rate within the first 30 days. Skip tracing and multi-channel outreach drive performance.

  • 95%

    Dispute-free resolution

    Of resolved accounts closed without formal dispute escalation. Clean documentation reduces friction.

More dollars recovered. Faster cash flow. Less internal admin.

Why Elite Recovery Group

Property recovery without reputational risk.

Generic agencies are not built around the resident relationships, account types, reporting needs, and compliance sensitivities property operators face every day.

Licensing roadmap Licensed and operational in Washington, Arizona and Oregon. Licensing underway in Texas, Nevada, Florida, Utah, Georgia and Idaho as part of the current expansion, with a roadmap toward nationwide coverage. Full compliance and licensing details

  • Property industry specialists

    Dedicated exclusively to landlord and property management debt recovery, with workflows designed for resident balances, move-out debt, eviction costs, and aging portfolios.

  • FDCPA and Regulation F compliant

    Structured outreach, documentation, quality control, and state licensing discipline designed to protect both collections performance and consumer rights.

  • Brand-safe resident engagement

    Firm, professional, and respectful communication helps protect the operator's reputation and resident relationships.

  • Transparent reporting

    Portfolio owners receive clear visibility into account activity, recovery progress, trends, and optimization opportunities.

Built for the account types property teams actually carry.

ERG focuses on the portfolio leakage that can quietly erode net operating income when internal teams are already focused on leasing, operations, maintenance, and resident experience.

Resident balances

Unpaid rent and associated fees from current and former residents.

Move-out debt

Balances remaining after move-out, including damages and cleaning fees.

Eviction costs

Recovery of legal fees and costs associated with the eviction process.

Aging portfolios

Strategic recovery of older, unresolved accounts to improve portfolio health.

Property is the specialty and the focus. The same licensed, compliance-first recovery model also extends to healthcare, commercial B2B, and financial services collections for organizations that need the same disciplined approach.

Purpose-built for property portfolios

From single-family rentals to multifamily communities, ERG's recovery workflows are built around the properties operators actually manage.

Elite Recovery Group has been a reliable partner for Atlas. Their team is responsive, professional, and consistently delivers results on accounts we'd written off internally. They make a difficult part of property management noticeably easier.
Dylan Roach, CMA
Accounting Manager, Atlas Management

Compliance and ethics

Structured recovery. Account-by-account strategy.

The operating model keeps U.S. compliance and client management at the center, supported by global recovery operations, secure technology, and quality assurance.

  • Control layer

    U.S. compliance focus

    FDCPA, Regulation F, NMLS licensing, state requirements, and consumer protection standards guide outreach and account handling.

  • Execution layer

    Global recovery support

    Elite Recovery Group has added a global partner with strong international collections experience, strengthening our operating model through a balanced onshore and offshore approach.

  • Visibility layer

    Technology and reporting

    Secure payment processing, skip tracing, data analytics, dashboards, and review cadence keep portfolio teams informed.

  1. Discovery phase

    Understand portfolio type, account volumes, and specific client requirements.

  2. Compliance review

    Confirm state requirements and establish account placement rules.

  3. Account placement

    Securely receive accounts and all supporting documentation.

  4. Recovery execution

    Begin structured, compliant, and professional recovery activity.

  5. Reporting and review

    Share progress trends and identify optimization opportunities.

Secure technology

Modern recovery operations need better data.

Platform stack

  • PDCflow Secure and compliant payment processing.
  • Base Commerce Financial transaction management.
  • Bloodhound Advanced skip tracing and data analytics.

  • AI assist features

    Intelligent segmentation and predictive analytics help optimize recovery strategies.

  • Omni-channel support

    Voice, email, and client portal workflows support resident engagement and client visibility.

  • Real-time reporting

    Instant access to performance metrics and portfolio insights through dashboard reporting.

  • Secure data handling

    Enterprise-grade security and compliance controls help protect sensitive account data.

See performance the moment it happens.

Recovery rate, active accounts, recovered amount, and portfolio trends update continuously, so property teams always know where every account stands.

Elite Recovery Group collections and recoveries dashboard showing recovery rate, active accounts, recovered amount, and portfolio trends over time

Specialist recovery across key property markets.

ERG adapts strategy, outreach, and reporting to the portfolio type instead of forcing every account into a generic agency process.

Multifamily

High-volume recovery strategies for apartment communities and residential portfolios.

Student housing

Communication methods shaped around student account dynamics and seasonal volume.

Single-family

Sensitive recovery for individual rental properties while preserving tenant relationships.

Commercial properties

Commercial lease arrears and property-related debt with business-to-business protocols.

After years of partnership with Elite, their consistent professionalism, responsiveness and commitment to high service standards have made them a trusted extension of our operations.
Virginia Miller, VP of Operations, Stratum Property Management

Frequently asked

Common questions from property operators.

Answers to what owners and operators usually want to know before a first conversation.

  • What property types does Elite Recovery Group work with?

    Specialist recovery strategies across multifamily communities, student housing, single-family rentals, and commercial properties, with outreach and reporting adapted to each portfolio type.

  • What kind of recovery results should we expect?

    A 25-30% gross recovery rate on multifamily placements and post-move-out balances, an average first payment within 8 days, a 42% right-party contact rate in the first 30 days, and 95% of resolved accounts closing without formal dispute escalation.

  • Is ERG licensed to collect in our state?

    Licensed and operational in Washington, Arizona, and Oregon today, with licensing underway in Texas, Nevada, Florida, Utah, Georgia, and Idaho as part of an active 2026 expansion, and a roadmap toward full nationwide coverage by 2027. See Compliance and Licensing for the full breakdown.

  • Does ERG replace our internal property management team?

    No. ERG works alongside internal teams as a specialist recovery partner, handling resident balances, move-out debt, eviction costs, and aging portfolios so internal staff can stay focused on leasing, operations, and resident experience.

  • How does ERG protect our compliance and reputation during recovery?

    Recovery is structured around FDCPA and Regulation F compliance, state licensing discipline, and firm but professional resident engagement, so recovery performance does not come at the cost of resident relationships or portfolio reputation.

  • How do we get started?

    Start with a recovery review covering account volume, portfolio type, licensing requirements, reporting needs, and launch timeline. Contact the team directly to schedule one.

Recover more of what your portfolio is owed.

Start with a focused recovery review for account volume, portfolio type, licensing requirements, reporting needs, and launch timeline.