What are Elite Recovery Group's business hours?

Monday to Thursday, 8am to 3pm PST, and Friday, 8am to 12pm PST.

How do I pay a bill or dispute a charge?

Bills can be paid or disputed through the Pay or Dispute a Bill page, which links to the secure payment portal and provides a direct line for disputes.

How do I check my account or portfolio status?

Client status and portfolio activity are available through the Client Access portal at elite.clientconnectaccess.com.

What states is Elite Recovery Group licensed in?

ERG is licensed and operational in Washington, Arizona, and Oregon today, with additional states in progress as part of the 2026 expansion. Full details are on the Compliance and Licensing page.

Who do I contact about a new portfolio or partnership?

Shawn Juarez, Managing Director of US Collections and Growth, and Anton Vukic, VP of Global Business Partnerships, both handle portfolio and partnership inquiries directly.

Contact

Get in touch with Elite Recovery Group.

Whether you are reviewing a portfolio for the first time or already a client, here is how to reach the team directly.

Reach the team directly.

General inquiries, billing, and portfolio or partnership discussions each have a direct point of contact.

General inquiries

480-840-7595 ergroupllc.com

1616 E Main St, STE 230
Mesa, AZ 85203

Monday to Thursday, 8am to 3pm PST
Friday, 8am to 12pm PST

License number ACC-23281785

Licensed and operational in Washington, Arizona, and Oregon. See Compliance and Licensing for the full state-by-state roadmap.

Elite Recovery Group LLC (founded 2012 as Elite Collection Services LLC) is an Arizona-based property collections agency. We are not affiliated with Elite Recovery Services, Inc. or any other similarly named company.

Paying or disputing a bill

Residents and former residents with a balance should use the dedicated payment and dispute line, kept separate from client and portfolio contacts.

Pay or dispute a bill

Portfolio and partnerships

Shawn Juarez Managing Director, US Collections and Growth

Anton Vukic VP of Global Business Partnerships

Reach either directly by requesting a callback below, or call 480-840-7595.

Request a callback.

Tell us a little about your portfolio and the right contact will follow up directly.

Frequently asked

Quick answers before you reach out.

The practical questions that come up most before a call or email.

What are your business hours?

Monday to Thursday, 8am to 3pm PST, and Friday, 8am to 12pm PST.
How do I pay a bill or dispute a charge?

Visit Pay or Dispute a Bill for the secure payment portal and a direct line for disputes.
How do I check my account or portfolio status?

Status and portfolio activity are available through the Client Access portal.
What is your license number?

License number ACC-23281785.
What states is ERG licensed in?

Licensed and operational in Washington, Arizona, and Oregon today, with additional states in progress as part of the 2026 expansion. See Compliance and Licensing for the full roadmap.
Who do I contact about a new portfolio or partnership?

Shawn Juarez, Managing Director of US Collections and Growth, and Anton Vukic, VP of Global Business Partnerships, both handle portfolio and partnership inquiries directly. Request a callback or call 480-840-7595.