Privacy Policy

Elite Recovery Group, LLC

Effective Date: [1/1/26]

Elite Recovery Group, LLC (“Elite,” “we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us during business operations.

This Privacy Policy applies to information collected through the Elite Recovery Group, LLC website and through communications related to our collection activities. It does not apply to third-party websites or services not controlled by Elite.

Information We Collect

Personal Information

We may require verification of your identity before responding to any privacy request. We may also collect personal information that identifies, relates to, or could reasonably be linked to you, including but not limited to:

Full name

Mailing address

Email address

Telephone number

Account or reference numbers

Information related to a debt or obligation

Payment information (when submitted to us)

We collect this information when you voluntarily provide it, communicate with us, make a payment, or interact with our website.

Automatically Collected Information

Our website may collect limited non-identifying information such as IP address, browser type, or access times for website security and functionality. We do not collect detailed information about your computer hardware or software.

How We Use Your Information

Elite uses personal information for legitimate business purposes, including:

Communicate with you regarding an account or inquiry

Process payments and transactions

Verify your identity

Provide customer service and support

Comply with legal and regulatory obligations

Maintain records as required by law

Improve our website functionality and operational efficiency

We do not use your personal information for unrelated marketing purposes.

Payment information is processed through secure third-party payment processors and is not stored longer than necessary.

Sharing of Personal Information

Elite does not sell or rent personal information to third parties.

We may share personal information only in the following circumstances:

With service providers who perform services on our behalf (such as payment processors, mailing services, or IT support), who are contractually required to protect your information

When required by law, regulation, court order, or legal process

To protect the rights, property, or safety of Elite, our users, or others

In connection with a business transfer such as a merger or acquisition

Sensitive Personal Information

Elite does not knowingly collect or disclose sensitive personal information (such as race, religion, or political affiliation) except where required by law or with your explicit consent.

Your Privacy Rights

Depending on your state of residence, you may have rights regarding your personal information, including the right to:

Request access to the personal information we maintain about you

Request correction of inaccurate information

Request deletion of certain personal information, subject to legal limitations

Opt-out of non-essential communications

This does not apply to communications related to an active account, debt servicing, or legally required notices.

To exercise your rights, contact us at:

Email: [email protected]

Please include sufficient information for us to verify your identity and locate your records.

Email Communications

If you receive non-account-related emails from us, you may opt-out at any time by following the instructions in the email or by contacting us directly. Transactional and legally required communications may still be sent.

In addition, consumers may request reasonable communication preferences consistent with applicable law, including the FDCPA and Regulation F

Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, or disclosure. Access to personal data is limited to authorized personnel only.

Please note that no method of transmission over the Internet is 100% secure.

Data Retention

We retain personal information only for as long as necessary to fulfill business purposes and comply with legal, regulatory, and contractual obligations.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those websites. We encourage you to review their privacy policies.

Changes to This Privacy Policy

Elite may update this Privacy Policy from time to time. Any material changes will be posted on this page at an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, contact us at:

Elite Recovery Group, LLC
Email: [email protected]